Within the 50 U.S. States standard shipping is handled by U.S. Postal Service.
Hawaii and Alaska shipping calculations do not use the Ground Rates.
Other countries do not use the ground rates.
Military, P.O. Boxes, and International Shipping
Orders sent to military (APO, APF) addresses, orders shipped to P.O. Boxes, and International orders will be sent via U.S. Postal Service.
Please allow up to 7 days for delivery.
There is no sales tax added to your order except for orders being delivered to New York State Residents.
Any orders that are to be shipped to New York (NY) will have a 8% sales tax on the products added to the order total.
There is no tax on Shipping and Handling.
Our Return/Exchange Policy
Within 14 days of receipt of your shipment, you may return any unused items, in the original packaging, for a refund (less shipping and handling and a 15% restocking fee).
Damaged videos must be returned within 3 days of receipt of your shipment.
Please follow the packing directions listed below.
For damaged videos only, we will credit your charge/credit card for the cost of shipping.
Note: Please do not attempt to return videos to us if you did not purchase them on-line. Any black market copies of our videos are clearly identifiable and there will be no refund/replacement or return of the copied tape. There are black market copies in circulation that have our labels, color cover, etc. and we can easily identify them.
You can expect a prompt refund in the form of a check. Please note that we cannot refund shipping and handling costs.
Packing and Sending Your Return
Just a few simple steps:
1) Pack the items along with the packing slip (receipt) securely in a box. You can use the box the items arrived in or another box, if you prefer.
2) Affix the return label to the outside of the box.
3) Return items (insured and postage pre-paid) via United States Postal Service.